Referencias | References

Referencias completas de vocabulario, eventos, crónicas, evidencias y otros contenidos utilizados en los proyectos relacionados con biotecnología y neurociencia de la KW Foundation.

Full references of vocabulary, events, chronicles, evidences and other contents used in KW Projects related to biotechnology and neuroscience.

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3D Printed Shoes [1748]

de System Administrator - viernes, 7 de abril de 2017, 20:44

Adidas to Mass-Produce 3D Printed Shoes in Vats of Warm Liquid Goo

By Jason Dorrier

Adidas just announced they’re partnering with 3D printing company Carbon to mass-produce a line of shoes with 3D printed mid-soles (the spongy bit that cushions your foot). Called Futurecraft 4D, they aim to make 5,000 pairs by the end of the year, ramping up production to 100,000 pairs next year.

While 3D printing is often touted for its ability to customize products, Adidas will start with a single design to test the tech. Their ultimate goal, however, is to customize each shoe to fit the unique contours of a person’s foot.

This isn’t the company’s first foray into the world of 3D printing—an earlier model of the Futurecraft shoe, made with Materialise, previously sold for $333—nor are they the only shoe company pursuing the technology.

What’s interesting about this project is the challenges Adidas says Carbon’s technology can solve. And whereas 3D printed shoes have mostly arrived in small numbers, Adidas commitment to ramp up production is notable.

The idea of printing objects on demand is exciting, but the reality is more nuanced. 3D printing is slow and costly. Traditional manufacturing processes like injection molding still reign supreme for mass manufacturing at cost.

Adidas and Carbon are optimistic this may be changing for some products.

Of the 3D printers we’ve covered over the years, Carbon's is a personal favorite. Instead of stacking layers to make an object, Carbon uses light and heat to selectively harden liquid resin. The result is very sci-fi. A digital design made manifest is hoisted from a vat of high-tech goo in a single finished piece.

But Carbon's process has practical advantages too. For one, it’s relatively fast.

Printing soles used to take Adidas 10 hours. Now it takes 90 minutes. And they aim to further reduce print time to 20 minutes. Also, each sole is printed continuously in one piece, which eliminates weak spots where layers meet. And the sole’s honeycomb geometry—the properties of which vary over the sole's length—wouldn’t be possible with injection molding.

“Mechanical engineers have been taunting the world with the properties of these structures for years,” according to Carbon cofounder, Joseph DeSimone. “You can’t injection-mold something like that, because each strut is an individual piece.”


The technology also allows for faster, more complete prototyping. Adidas ran through some 50 designs before landing on their final choice.

A typical process, which would require copious retooling, would try out a handful of designs before moving on. By 3D printing both the design and the final product, Adidas can skip tooling on both ends. And unlike prior prototypes, the design and the final product are made of the same material—limiting the likelihood the final product will perform differently.

In addition to Adidas, Nike, Under Armour, and New Balance have their own 3D printed shoe projects, but these have mostly been produced in small batches. While 100,000 pairs of shoes is a drop in the ocean relative to the hundreds of millions of pairs Adidas sells each year, it's a lot more than a few hundred pairs.

Whether the shoe itself catches on? We'll have to wait and see.


Jason Dorrier

Jason is managing editor of Singularity Hub. He cut his teeth doing research and writing about finance and economics before moving on to science, technology, and the future. He is curious about pretty much everything, and sad he'll only ever know a tiny fraction of it all.

Image Credit: Adidas



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3D Printed Titanium Ribs and Sternum

de System Administrator - viernes, 11 de septiembre de 2015, 21:28

We Can Rebuild Him: Patient Receives 3D Printed Titanium Ribs and Sternum

By Jason Dorrier

It’s a bit like a Marvel superhero comic or a 70s sci-fi TV show—only it actually just happened. After having his sternum and several ribs surgically removed, a Spanish cancer patient took delivery of one titanium 3D printed rib cage—strong, light, and custom fit to his body.

It’s just the latest example of how 3D printing and medicine are a perfect fit.

The list of 3D printed body parts now includes dental, ankle, spinal, trachea, and even skull implants (among others). Because each body is unique, customization is critical. Medical imaging, digital modeling, and 3D printers allow doctors to fit prosthetics and implants to each person’s anatomy as snugly and comfortably as a well tailored suit.

In this case, the 54-year-old patient suffered from chest wall sarcoma, a cancer of the rib cage. His doctors determined they would need to remove his sternum and part of several ribs and replace them with a prosthetic sternum and rib cage.


This image shows how the 3D printed titanium implant attaches firmly to the patient's rib cage.

Titanium chest implants aren’t new, but the complicated geometry of the bone structure makes it difficult to build them. To date, the typically used flat plate implants tend to come loose and raise the risk of complications down the road.

Now, we can do better. We have the technology.

Complexity is free with 3D printing. It’s as easy to print a simple shape as it is to print one with intricate geometry. And with a 3D model based on medical scans, it’s possible to make prosthetics and implants that closely fit a patient’s body.

But it takes more than your average desktop Makerbot to print with titanium.


The finished implant. Image credit: Anatomics.

The surgeons enlisted Australian firm Anatomics—the company that designed a 3D printed skull implant to replace nearly all of a patient’s cranium last year—and CSIRO’s cutting-edge 3D printing workshop, Lab 22, to design and manufacture the implant.

Lab 22 owns and operates a million-dollar Arcam printer. Most 3D printed metal parts use a technology called selective laser sintering, in which layers of powdered metal are fused with a laser beam. Instead of a laser, however, the Arcam printer uses a significantly more powerful electron beam technology developed for aerospace applications. (GE, for example, is printing titanium aluminide turbine blades with the tech.)

The surgeons worked closely with Anatomics to design the implant based on CT scans of the patient’s chest. Using a precise 3D model, the printer built the titanium implant—a sternum and eight rib segments—layer by layer. The final product is firmly attached to the patient's remaining rib cage with screws.

According to CSIRO’s Alex Kingsbury, “It would be an incredibly complex piece to manufacture traditionally, and in fact, almost impossible.”

Once complete, the team flew the implant to Spain for the procedure. All went to plan. The patient left hospital 12 days after the surgery and is recovering well.

While customization is widely used to illustrate 3D printing's power, it can often be more of a perk than a necessity. In many cases, traditional mass manufacturing methods still make more sense because they're cheaper and faster.

In some industries, however, customization is critical.

Aerospace firms, for example, are making 3D printed parts for jet and rocket engines—where rapid prototyping speeds up the design process, and cheap complexity and customization yields parts that can't be made any other way.

And nowhere is customization more useful than in medicine. From affordable custom prosthetics to tailor-made medical implants to bioprinted organs—the potential, in terms of improving and even saving lives, is huge.

We can't rebuild and replace every body part yet, but that's where we're headed.

Image Credit: CSIRO, Anatomics

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de System Administrator - miércoles, 6 de agosto de 2014, 22:55



By: Jason Dorrier

Robots come in all shapes and sizes—some are mechanical, and some aren’t. Last year, a team of scientists from the University of Illinois at Urbana-Champaign made a seven-millimeter-long 3D printed robot powered by the heart cells of a rat.

The device, made of 3D printed hydrogel—a water-based, biologically compatible gel—had two feet, one bigger than the other. The smaller, longer foot was coated in heart cells. Each time the cells contracted, the robot would crawl forward a few millimeters.

3D printing allowed the researchers to quickly fabricate and test new designs. But there was a problem. Because the heart cells beat spontaneously (like in a human heart), they couldn’t control the robot’s motion. So, the scientists designed a new bio-bot.

The new device is also made using a 3D-printed gel scaffold, but instead of heart cells, it uses skeletal muscle cells to move around. The contraction of the muscle cells is controlled by electric current. By varying the frequency of the current, researchers can make the bio-bots go faster and slower, or in absence of a current, turn them off.

The bio-bots’ overall design is also naturally inspired. The hydrogel is rigid enough to provide structural support, and at the same time, it can flexibly bend like a joint. The muscle cells are affixed to two tendon-like posts that serve double duty as the bot’s feet.

The researchers think the bio-bots may prove useful in medicine or in the environment.

“It’s exciting to think that this system could eventually evolve into a generation of biological machines that could aid in drug delivery, surgical robotics, ‘smart’ implants, or mobile environmental analyzers, among countless other applications,” said Caroline Cvetkovic, co-first author of the paper.

In the future, the researchers hope to make the hydrogel backbone capable of motion in multiple directions, instead of just a straight line. And they may integrate neurons to steer the bio-bots using light or chemical gradients.

“Our goal is for these devices to be used as autonomous sensors, ” said study leader Rashid Bashir. “We want it to sense a specific chemical and move towards it, then release agents to neutralize the toxin, for example. Being in control of the actuation is a big step forward toward that goal.”

Image Credit: University of Illinois at Urbana-Champaign/YouTube

This entry was posted in CyborgRobots and tagged3d printingbio-botbiological robotcardiac tissueCaroline Cvetkovichydrogelmuscle,Rashid BashirUniversity of Illinois at Urbana-Champaign.



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4 clichés de atención al cliente que realmente funcionan [1777]

de System Administrator - miércoles, 9 de agosto de 2017, 15:46

4 clichés de atención al cliente que realmente funcionan

Una mujer sabia una vez dijo: "Hacer un cliente, no una venta". Por otra parte, parece que la competencia en la industria tomó este consejo de la manera equivocada, ya que constantemente se dirigen a los clientes con frases genéricas, o debemos decir clichés.

¿Pero es el servicio al cliente el que usa mal tales expresiones o es el método que trabaja en su favor? No es que los clientes queden asombrados con esas respuestas, ya que son bastante predecibles, aún así, lo que se esconde detrás de esas palabras podría ser más poderoso de lo que parece.

Responsabilidad de un Agente de Servicio al Cliente

De alguna manera, ser un representante de servicio al cliente de chat en vivo da la impresión de que el único propósito de su trabajo es sonreír y tratar de engañar al cliente para que adquiera sus productos. Gobernado por una política "más y más feliz", hablan mal a la audiencia confusa hasta que está lista para aceptar su servicio.

Sin embargo, la realidad es que son profesionales capacitados con un trabajo para informar, ayudar y resolver cualquier problema que un cliente pueda tener. No sólo son una conexión crucial entre un negocio y un público objetivo, sino que también juegan un papel importante en el aumento de las tasas de conversión.

Como sugieren las estadísticas, el 78% de los clientes renuncian a la compra debido al mal servicio al cliente, mientras que el 81% de las personas están más inclinados a trabajar con un negocio nuevamente después de ser mimado por un buen soporte al cliente.

¿Y cuánto afecta esto a las tasas de conversión? Bueno, un servicio de calidad puede aumentar los beneficios en un 125% y las organizaciones que optaron por concentrarse en los clientes obtienen al menos un 60% más de beneficios que su competencia.

Por lo tanto, es obvio que los deberes de trabajo de apoyo al cliente son mucho mayores que la opinión popular. Y aunque parece simple, en realidad, la lista de responsabilidades va más allá de lo que sugiere la descripción del trabajo básico. Por ejemplo:

  • Atraer clientes potenciales;
  • Responder preguntas sobre productos / servicios;
  • Sugerir información sobre productos / servicios relacionados;
  • Apertura de cuentas de clientes;
  • Actualización de la información de la cuenta;
  • Resolver problemas y quejas de productos / servicios;
  • Encontrar y explicar la mejor solución del problema;
  • Garantizar que las cuestiones se resuelvan por completo;

Experiencia del cliente

La forma en que los clientes son tratados establece el tono para el potencial de crecimiento del negocio. Después de todo, los consumidores son sólo personas que quieren ser respetados, por lo que si la empresa no muestra algún interés, los clientes recordarán haber sido maltratados.

Además, además de perder clientes potenciales, la organización perderá credibilidad. Debido a las conexiones en línea rápidas, las revisiones malas pueden poner seriamente el negocio en peligro. Sólo se necesita una decepcionante crítica de Yelp para que una empresa pierda hasta 30 posibles compradores, ya que el 70% de los consumidores globales confían en las revisiones en línea.

Es por eso que las empresas están cambiando el enfoque a la experiencia del cliente más que nunca. Se están dando cuenta de que una empresa necesita invertir en sus clientes, que lentamente cumplen con  las predicciones que indican que para 2018, aproximadamente el 50% de las organizaciones estarán motivadas para dedicar su atención y gastar en innovaciones en el servicio al cliente.

Los clichés más comunes    

A pesar de los problemas mencionados anteriormente, los agentes de los clientes todavía se niegan a abandonar las metáforas "clásicas". ¿Por qué? Debido a que son picaduras de sonido agradable que evocan una respuesta determinada, y la gente está acostumbrada a ellos.

Hay numerosos refranes famosos que podemos oír incluso en los comerciales diarios, pero aquí están algunas de las tácticas cliché más comunes:

  • La más alta calidad al precio más bajo;
  • Si usted compra ahora, usted consigue uno más para libre;
  • Satisfacción garantizada o le devolveremos su dinero;
  • Experiencia de servicio al cliente profesional;

¿Estos clichés realmente funcionan?

Desafortunadamente, los clichés realmente funcionan. Aunque no son algo emocionante y nuevo, están tallados en nuestros cerebros. Cada vez que un cliente escucha estas cotizaciones familiares, desencadena una reacción positiva.

Vamos a analizar el significado detrás de esas palabras por un momento. "La más alta calidad al menor precio" es el sueño de todos, lo que implica que el negocio se preocupa por sus clientes. Simplemente hace pensar que obtendrá un producto de alta calidad a un precio razonable, que es una razón suficiente para aceptar la compra.

"Si usted compra ahora, obtendrá el segundo producto de forma gratuita" es otro cliché frecuentemente acompañado de "oferta limitada o una vez". Crea una prisa y los clientes sienten que deben apresurarse para hacer un pago o perderán mucho.

Por otra parte, la definición legal de "satisfacción garantizada" describe el término como un contrato de venta o de servicios en el que el vendedor transmite al comprador la discreción única y unilateral sobre si los bienes y servicios ofrecidos son aceptables.

Esta frase atrae a los clientes con una satisfacción garantizada del 100%, así que ¿por qué no hacer ese tipo de trato? Sin embargo, el problema puede surgir cuando el negocio no cumple con sus promesas. Este es un cliché peligroso para usar porque puede llevar a graves repercusiones comerciales. Sin embargo, eso no significa que no funciona, ya que la gente está más motivada para proceder con la compra debido a esa promesa.

Por último, hay una oración aparentemente inútil, pero efectiva cliché: "servicio al cliente profesional". Aunque cada servicio al cliente debe ser profesional o por lo menos tratar de ser, los clientes potenciales se inclinan hacia una organización que se ve calificado. Y agregando el adjetivo "profesional" puede definitivamente convertir a la gente en clientes potenciales.

Cada negocio depende de los clientes, particularmente los muy satisfechos. Con el fin de atraer a más clientes, las organizaciones a menudo recurren a trucos pequeños pero inteligentes de usar los clichés influyentes para desencadenar un aumento en los ingresos.

Es curioso que algunas expresiones comunes pueden hacer una gran diferencia, pero realmente funcionan. Son un medio eficaz de aumentar su base de clientes. Por lo tanto, la conclusión lógica es que las empresas seguirán utilizando hasta que la promesa de la innovación de servicio al cliente se convierte en un nuevo cliché dentro de la industria.

Autor Bio: -Robin es un Ejecutivo de Soporte Técnico. Es un experto en gestión del conocimiento y varias herramientas de Knowledge Base. Actualmente, es un experto en gestión de conocimiento residente en ProProfs. En su tiempo libre, Robin disfruta leyendo y viajando.


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4 Fantásticos [428]

de System Administrator - jueves, 16 de enero de 2014, 19:44


Los 4 Fantásticos (en inglés The Fantastic Four) es un grupo de superhéroes del universo Marvel, creado por el guionista Stan Lee y el dibujante Jack Kirby en el número del 1 del cómic The Fantastic Four (Noviembre de 1961) de la editorial estadounidense Marvel Comics.

Convertido en el título clave de la denominada Edad de Plata de los comic-books, sirvió de vehículo para autores como Roy ThomasJohn ByrneSteve EnglehartWalter SimonsonJohn BuscemaGeorge Pérez y Tom De Falco. Ha sido adaptada también a series de dibujos animados y a películas de imagen real.


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4 Ways Your Competitors Are Stealing Your IT Talent [1008]

de System Administrator - viernes, 5 de diciembre de 2014, 22:01

4 Ways Your Competitors Are Stealing Your IT Talent

Savvy companies are shopping for talent in what is arguably the best place to find it -- their competition. As the talent war heats up, poaching tech professionals is becoming increasingly common. Here's how it's done and how to stop it.

By Sharon Florentine

One of the best places for your competitors to find great talent is within the walls of your company. If your best and brightest have been jumping ship to work for your biggest rival, it's important to know how they're being recruited, why they are being targeted and what you can do to stop it. Here's how your competitors may be poaching your talent.

They're Using Professional Search Tactics

Savvy companies know that the best talent is often already employed - with their competitors. Hiring a professional search firm -- or if that's not financially feasible, copying their subtle approach -- can lure away even the most content employees. As thisInc. Magazine article points out, targeting successful talent and then making contact via social networks like Facebook or LinkedIn, or at professional networking events, conferences or industry events with the promise of a "great opportunity" can pique their interest and entice them to consider a move.

They're Using Tools Like Poachable or Switch

One of the biggest challenges for hiring managers and recruiters is finding passive candidates, says Tom Leung, founder and CEO of anonymous career matchmaking service Poachable.

"Passive job finding - and searching for passive candidates - has a lot of interest for both candidates and for hiring managers and recruiters. As the economy rebounds and the technology market booms it remains difficult to match potential candidates with key open positions," Leung says. Employees and candidates are demanding higher pay from potential employers while, at the same time, STEM jobs are taking twice as long to fill as non-STEM jobs.

"When we asked hiring managers and recruiters what their biggest challenge was, they told us their weak spot was luring great talent that was already employed. Everybody seems to be doing a decent job of blasting out job postings, targeting active candidates, interviewing them, but this passive recruiting is where people get stuck," says Leung.

Passive candidates are already employed and aren't necessarily unhappy, Leung says, but if the right opportunity came up, they would consider making a move. That's where tools like Lueng's Poachable and the new Switch solution come in.

"These folks might want to make a move, but they're too busy to check the job boards every day, and they're content where they are. What we do is help them discover what types of better, more fulfilling jobs are out there by asking them what 'dream job' would be tempting enough for them to move, and we help them find that," says Leung.

Are You Offering Competitive Benefits and Perks

Flexible work schedules, job-sharing, opportunities to work remotely, subsidized child and elder care, employee-paid healthcare packages, on-site gym facilities, a masseuse and unlimited vacation time are all important if you want to attract talented IT professionals.

"Companies that acknowledge and accommodate the fact that their talent has a life separate from work tend to have more engaged, loyal and productive employees, says president Shravan Goli.

March 2014 study from surveyed tech pros and found benefits and perks like flexibility, free food and the ability to work with cutting-edge technology were key drivers of their decision to take a new position. "With approximately 2.9 percent unemployment rate in the IT industry, companies must get creative to attract and keep their top talent. Perks and benefits are one way they are looking beyond compensation," says Goli.

Offering Better Monetary Incentives

Your talent is one of your business' greatest assets, and if you're not doing everything you can to ensure they stay happy, especially where compensation is concerned, you could lose them - and be at a competitive disadvantage, according to theU.S. Small Business Administration.

 "All companies have valued employees - those they can't afford to lose because of their skill, experience and commitment to their work. One way you can help them resist the temptation to stray is to show that you are invested in their future," according to data from the SBA.

 The SBA advises giving these employees one-on-one time with management, discussing their professional goals and their importance, and sharing the company's vision for continued growth as well as the employee's role in that growth.

In addition, the SBA says, offering meaningful pay increases, a generous bonus structure and/or compensation like "long-term incentive plans tied to the overall success of the business, not just individual performance, can also send a clear message to your employees that they have a recognized and valuable role to play in your business as a whole."



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50 Years of Moore’s Law [1189]

de System Administrator - sábado, 4 de abril de 2015, 21:57

Gordon Moore

50 Years of Moore’s Law

The glorious history and inevitable decline of one of technology’s greatest winning streaks

Fifty years ago this month, Gordon Moore forecast a bright future for electronics. His ideas were later distilled into a single organizing principle—Moore’s Law—that has driven technology forward at a staggering clip. We have all benefited from this miraculous development, which has forcefully shaped our modern world.

In this special report, we find that the end won’t be sudden and apocalyptic but rather gradual and complicated. Moore’s Law truly is the gift that keeps on giving—and surprising, as well.

The Multiple Lives of Moore’s Law

Why Gordon Moore’s grand prediction has endured for 50 years


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7 [303]

de System Administrator - sábado, 18 de enero de 2014, 16:20

El 7 simboliza pensamiento, espiritualidad, conciencia, análisis psíquico, sabiduría. Es el número del intelecto, el idealismo y la represión. Los que se identifican con el 7 son personas amantes de la lectura, el estudio y las ansias por aprender. Tienden a proyectar su vida en una esfera de idealismo y actividad intelectual. Poseen habilidades para análisis, investigación con inteligente búsqueda del conocimiento; mentalidad científica y con capacidad de inventiva; son estudiosos, meditativos y de personalidad encantadora; amantes de la soledad y de la paz; perfeccionistas. Del lado negativo, son personas reservadas, con motivos ocultos, propensos a la argumentación con silencios o sarcasmos; tienen tendencia al aislamiento, a posiciones inflexibles, y les irritan las distracciones. El 7 es compatible por complementariedad con el 3.



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8 Ways AI Will Profoundly Change City Life by 2030 [1708]

de System Administrator - miércoles, 19 de octubre de 2016, 23:04

8 Ways AI Will Profoundly Change City Life by 2030



How will AI shape the average North American city by 2030? A panel of experts assembled as part of a century-long study into the impact of AI thinks its effects will be profound.

The One Hundred Year Study on Artificial Intelligence is the brainchild of Eric Horvitz, a computer scientist, former president of the Association for the Advancement of Artificial Intelligence, and managing director of Microsoft Research's main Redmond lab.

Every five years a panel of experts will assess the current state of AI and its future directions. The first panel, comprised of experts in AI, law, political science, policy, and economics, was launched last fall and decided to frame their report around the impact AI will have on the average American city. Here’s how they think it will affect eight key domains of city life in the next fifteen years.

1. Transportation

The speed of the transition to AI-guided transport may catch the public by surprise. Self-driving vehicles will be widely adopted by 2020, and it won’t just be cars — driverless delivery trucks, autonomous delivery drones, and personal robots will also be commonplace.

Uber-style “cars as a service” are likely to replace car ownership, which may displace public transport or see it transition towards similar on-demand approaches. Commutes will become a time to relax or work productively, encouraging people to live further from home, which could combine with reduced need for parking to drastically change the face of modern cities.

Mountains of data from increasing numbers of sensors will allow administrators to model individuals’ movements, preferences, and goals, which could have major impact on the design city infrastructure.

Humans won’t be out of the loop, though. Algorithms that allow machines to learn from human input and coordinate with them will be crucial to ensuring autonomous transport operates smoothly. Getting this right will be key as this will be the public's first experience with physically embodied AI systems and will strongly influence public perception.

2. Home and Service Robots

Robots that do things like deliver packages and clean offices will become much more common in the next 15 years. Mobile chipmakers are already squeezing the power of last century’s supercomputers into systems-on-a-chip, drastically boosting robots' on-board computing capacity.

Cloud-connected robots will be able to share data to accelerate learning. Low-cost 3D sensors like Microsoft's Kinect will speed the development of perceptual technology, while advances in speech comprehension will enhance robots’ interactions with humans. Robot arms in research labs today are likely to evolve into consumer devices around 2025.

But the cost and complexity of reliable hardware and the difficulty of implementing perceptual algorithms in the real world mean general-purpose robots are still some way off. Robots are likely to remain constrained to narrow commercial applications for the foreseeable future.


3. Healthcare

AI’s impact on healthcare in the next 15 years will depend more on regulation than technology. The most transformative possibilities of AI in healthcare require access to data, but the FDA has failed to find solutions to the difficult problem of balancing privacy and access to data. Implementation of electronic health records has also been poor.

If these hurdles can be cleared, AI could automate the legwork of diagnostics by mining patient records and the scientific literature. This kind of digital assistant could allow doctors to focus on the human dimensions of care while using their intuition and experience to guide the process.

At the population level, data from patient records, wearables, mobile apps, and personal genome sequencing will make personalized medicine a reality. While fully automated radiology is unlikely, access to huge datasets of medical imaging will enable training of machine learning algorithms that can “triage” or check scans, reducing the workload of doctors.

Intelligent walkers, wheelchairs, and exoskeletons will help keep the elderly active while smart home technology will be able to support and monitor them to keep them independent. Robots may begin to enter hospitals carrying out simple tasks like delivering goods to the right room or doing sutures once the needle is correctly placed, but these tasks will only be semi-automated and will require collaboration between humans and robots.


4. Education

The line between the classroom and individual learning will be blurred by 2030. Massive open online courses (MOOCs) will interact with intelligent tutors and other AI technologies to allow personalized education at scale. Computer-based learning won’t replace the classroom, but online tools will help students learn at their own pace using techniques that work for them.

AI-enabled education systems will learn individuals’ preferences, but by aggregating this data they’ll also accelerate education research and the development of new tools. Online teaching will increasingly widen educational access, making learning lifelong, enabling people to retrain, and increasing access to top-quality education in developing countries.

Sophisticated virtual reality will allow students to immerse themselves in historical and fictional worlds or explore environments and scientific objects difficult to engage with in the real world. Digital reading devices will become much smarter too, linking to supplementary information and translating between languages.

5. Low-Resource Communities

In contrast to the dystopian visions of sci-fi, by 2030 AI will help improve life for the poorest members of society. Predictive analytics will let government agencies better allocate limited resources by helping them forecast environmental hazards or building code violations. AI planning could help distribute excess food from restaurants to food banks and shelters before it spoils.

Investment in these areas is under-funded though, so how quickly these capabilities will appear is uncertain. There are fears valueless machine learning could inadvertently discriminate by correlating things with race or gender, or surrogate factors like zip codes. But AI programs are easier to hold accountable than humans, so they’re more likely to help weed out discrimination.

6. Public Safety and Security

By 2030 cities are likely to rely heavily on AI technologies to detect and predict crime. Automatic processing of CCTV and drone footage will make it possible to rapidly spot anomalous behavior. This will not only allow law enforcement to react quickly but also forecast when and where crimes will be committed. Fears that bias and error could lead to people being unduly targeted are justified, but well-thought-out systems could actually counteract human bias and highlight police malpractice.

Techniques like speech and gait analysis could help interrogators and security guards detect suspicious behavior. Contrary to concerns about overly pervasive law enforcement, AI is likely to make policing more targeted and therefore less overbearing.


7. Employment and Workplace

The effects of AI will be felt most profoundly in the workplace. By 2030 AI will be encroaching on skilled professionals like lawyers, financial advisers, and radiologists. As it becomes capable of taking on more roles, organizations will be able to scale rapidly with relatively small workforces.

AI is more likely to replace tasks rather than jobs in the near term, and it will also create new jobs and markets, even if it's hard to imagine what those will be right now. While it may reduce incomes and job prospects, increasing automation will also lower the cost of goods and services, effectively making everyone richer.

These structural shifts in the economy will require political rather than purely economic responses to ensure these riches are shared. In the short run, this may include resources being pumped into education and re-training, but longer term may require a far more comprehensive social safety net or radical approaches like a guaranteed basic income.

8. Entertainment

Entertainment in 2030 will be interactive, personalized, and immeasurably more engaging than today. Breakthroughs in sensors and hardware will see virtual reality, haptics and companion robots increasingly enter the home. Users will be able to interact with entertainment systems conversationally, and they will show emotion, empathy, and the ability to adapt to environmental cues like the time of day.

Social networks already allow personalized entertainment channels, but the reams of data being collected on usage patterns and preferences will allow media providers to personalize entertainment to unprecedented levels. There are concerns this could endow media conglomerates with unprecedented control over people’s online experiences and the ideas to which they are exposed.

But advances in AI will also make creating your own entertainment far easier and more engaging, whether by helping to compose music or choreograph dances using an avatar. Democratizing the production of high-quality entertainment makes it nearly impossible to predict how highly fluid human tastes for entertainment will develop.


Image credit: Shutterstock


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8 ways to boost knowledge management for better employee productivity [1430]

de System Administrator - jueves, 17 de septiembre de 2015, 21:06

8 ways to boost knowledge management for better employee productivity

Posted by Ben Rossi

A huge amount of people’s working day is spent on ‘non-work’. Here’s how to make them more productive.


"Employees are more likely to share information and grow a company's productivity and competitive advantage when they feel heard"

A McKinsey & Company study from May 2014 found that the average interaction worker spends an estimated 28% of the workweek managing email and nearly 20% looking for internal information or tracking down colleagues who can help with specific tasks.

That’s right: information professionals and knowledge workers spend over one-quarter of their time looking for information, writing emails and collaborating internally.

This means that streamlining knowledge management could have a dramatic effect on the productivity of an organisation. Furthermore, making information accessible and well organised helps unlock the value of the collective knowledge held by employees.

Fortunately, this does not require investing in expensive new tools. The same McKinsey report said that most companies could double the current value they get from social tools by removing online hierarchies and creating an environment that is more open, direct, trusting and engaging.

>See also: Should central IT butt out of information management?

Here are eight ways to enhance knowledge management in an organisation.

1. Embrace the desire to socialise

Humans are social creatures. Employees have a natural tendency to socialise, and this does not have to be treated as slacking off or a distraction. Encouraging employees to form relationships encourages knowledge sharing because it is through these interactions that employees get to know each other.

Socialising enhances their awareness of each others’ strengths and weakness. They will know who to go to with specific queries and feel more comfortable reaching out, which helps them act faster and make better decisions.

2. Encourage dialogue and collaboration

Today’s employee wants to feel that their voice is heard within the organisation and they place a high premium on collaboration. They are active users of mobile and social technology, and do not want to stand on the sidelines – they want to get involved.

Employers cannot and should not fight this. Rather than bosses expounding about their ideas for hours, they should cultivate an atmosphere of open communication. Create opportunities for employees to share their thoughts and ideas with each other and allow for improvisation. Remember that true organisational change has to occur at every level.

3. Solicit feedback and questions

The old adage of “there is no such thing as a bad question” certainly holds true with knowledge management. Questions are how people learn, whether they are a CEO or an intern.

One of the best ways to get employees to share their knowledge and exchange insights is to seek feedback. Ask employees for help and solicit their opinions, expertise, and advice. Invite others to work with you, even to make small contributions. Be transparent by sharing what you are doing and why, and ask your team how they would do it differently. Lead by example.  

4. Centralise information

As mentioned above, an organisation has a goldmine of collective knowledge at its disposal. In addition to open communication, a centralised repository where that knowledge can live is important, so employees can access it when they need to.

Take advantage of a platform that facilitates and documents employee interactions. This enables staff to quickly locate conversations and/or colleagues who can provide the insights they need for projects or decisions.

5. Generate new ideas

Good ideas can come from anywhere. Open up crowdstorming and collaborative brainstorming to the entire organisation by crowdsourcing product and service ideas. This allows you to identify potential challenges, collect a broad range of perspectives, and develop solutions in an intuitive, user-friendly forum.

6. Establish immediate communication and sharing

Communication is not just important on the individual level. B2B supply chains also involve various teams, branches, vendors and more.

Part of effective knowledge management is ensuring that all these moving parts are able to easily talk to each other, because otherwise your workflows will hit roadblocks. Remove as many silos as you can and streamline communication. Breaking down barriers will drive productivity.  

7. Encourage a change mindset

Someone with a “change” or “growth” mindset approaches problems as opportunities. They embrace challenges, learn from their setbacks, don’t give up, and take control over their actions. For knowledge sharing to have the greatest results, this is the mindset you want to cultivate in your employees.

Leaders can do this by aligning the organisational structures and processes to support that vision. Set performance goals for individuals and for the organisation as a whole, and then motivate your team to achieve them. Leaders can also model change by setting examples of desired behaviors in day-to-day interactions, enlisting help from influential people within the organisation, and most importantly, ensure that teams are held accountable to the changes.

A change mindset involves helping employees grow. Develop their talent and skills by evaluating performance, rewarding high-performing individuals, and offering a range of educational opportunities so they can work on their weaknesses and hone their strengths.

Finally, make sure you have commitment and understanding from your employees by making sure employees know why changes need to happen and how they will be supported. Keep track of progress so it aligns with the company's overall mission and employees' daily work.

8. Tap into intrinsic motivation

Employees are more motivated to share knowledge when they find their work interesting, stimulating and enjoyable. The more motivated an employee feels, the more likely they are to share knowledge.

Instead of driving motivation through external feedback – which can leave workers feeling manipulated or controlled – inspire your team by encouraging autonomy. Autonomy is an essential part of motivation and job satisfaction, and employees who have some autonomy in what they do are more likely to feel enthusiastic about their work.

Areas such as scheduling, decision making and process management provide excellent opportunities for developing a confident, engaged team.

Ultimately, employees are more likely to share information and grow a company's productivity and competitive advantage when they feel heard, have access to the knowledge and resources they need, and have a positive environment with leaders who are committed to collaboration.

Sourced from Tim Eisenhauer, president of Axero Solutions

See also: The knowledge economy is sparking a new approach to STEM education


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